Refund and Return Policy

Last updated: 14/01/2024

At The Global Watches PVT LTD, we are committed to providing you with high-quality products and a seamless shopping experience. Our Refund and Return Policy is designed to address concerns related to damaged or defective items. Please review the following policy carefully:

1. Refunds for Damaged or Defective Items:

– We offer refunds solely for items that are damaged, defective, or have quality issues.
– To initiate a refund for a damaged or defective item, please contact our customer support team at sales@theglobalwatches.com or +94 76 563 9470. Provide your order number, a clear description of the issue, and any relevant details.
– Our customer support team will guide you through the return process and provide instructions for the return.

2. Return Eligibility:

– Returns are accepted only for items with damages, defects, or quality issues.
– Items must be unused, in the same condition as received, and in their original packaging.

3. Return Shipping:

– Customers are responsible for return shipping costs for damaged or defective items unless the return is due to an error on our part.
– We recommend using a trackable shipping service for returns to ensure the safe arrival of the item.

4. Refund Process:

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If the return is approved, a refund will be processed to your original method of payment. Please allow 3 business days for the refund to reflect in your account.

5. Non-Refundable Items:

– Items will not be refunded due to personal preferences or if you simply do not like the product.

6. Exchanges:

– Exchanges are available only for damaged, defective, or items with quality issues. We will replace the item with the same product. If the item is no longer available, a similar item of equal value will be offered.

7. Refusal of Returns:

– We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.

Contact Us:

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at sales@theglobalwatches.com or +94 76 563 9470.

Thank you for choosing The Global Watches PVT LTD. We appreciate your understanding and cooperation with our policy, which is designed to ensure a fair and transparent process for resolving issues with damaged or defective items.